Legals

Returns, Refunds & Warranty – Alivecor KardiaMobile

We do not accept unsolicited returns.  

All claims for returns, refunds or warranties must be in writing please include your Name, Delivery Address, Phone Number, email Address, and the reason for the return of the product and email to sales@kardiamobile.co.nz

Should you wish to discuss the matter with us, please contact us via our contact details which can be found via this link.

Return/Refund

If you believe that the product is defective, and you’ve purchased the product directly from kardiamobile.co.nz, you may return the Product within 30 days from the date of your purchase. To request a return/refund, you must send an email to sales@kardiamobile.co.nz please include the Tax Invoice

You will be responsible for paying the shipping costs for returning your item. The original delivery costs are non-refundable. 

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7  days.

Warranty

All goods are covered by the manufacturer’s warranty and applicable rights under New Zealand Consumer Law.

  • Manufacturer’s Warranty: 12 months from the date of purchase.

  • New Zealand Consumer Law: Under the Consumer Guarantees Act 1993 (CGA), goods must be of acceptable quality, fit for purpose, and match their description. Consumers are entitled to remedies such as repair, replacement, or refund where applicable if goods fail to meet these guarantees.

The 12-month manufacturer’s warranty does not limit or replace any rights or remedies available to consumers under New Zealand law.

For more information about your rights under New Zealand Consumer Law, please visit the New Zealand Consumer Protection website.

Return/Refund/Warranty DOES NOT COVER:

  • Liquid Damage
  • Misuse or abuse
  • Modifications to the original product
  • Neglect or lack of maintenance
  • Damage caused by natural disasters or environmental factors
  • Prior unauthorized repairs
  • Tampering
  • Damage due to drops

Late or missing refunds

If you haven’t received a refund, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kardiamobile.co.nz

After-Sales Service

KardiaMobile.co.nz is the sole authorised distributor of KardiaMobile products in New Zealand.

We provide warranty support and after-sales service for KardiaMobile products purchased directly from our organisation. Warranty responsibility rests exclusively with the seller from whom the product was purchased.

If you purchased your product from another retailer or supplier, we are happy to assist you on a fee-for-service basis, subject to the nature of the service required.

Subscription & Account Enquiries

Please note that we are an independent authorised distributor and are not AliveCor.com. We are unable to assist with AliveCor subscription, billing, or account-related enquiries. For assistance with these matters, please contact AliveCor directly.

Need help?

Contact us at sales@kardiamobile.co.nz for questions related to refund/return & warranty claims.

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